The National Skills Academy for Hospitality is committed to identifying inspirational solutions that support companies and individuals to gain competitive advantage. We are here to help organisations achieve excellence by making training more accessible to employees. Are you as an employer striving to improve sales, customer retention along with further developing your team’s knowledge and skills? If so, there are 3 critical areas that employers should focus on to help develop their team, these being Customer Service, Management and Leadership, Chefs (Practical Skills and Knowledge) Taking part in these training courses will make a vast difference to you and your team, giving each individual the personal development they deserve and enable your company to execute better than your competitors and enhance your customer expectations. Other solutions which the Academy endorse: - Hospitality Benchmark: a unique mystery visitor scheme, providing feedback from professional customers where the information obtained is used to benchmark business to business and business to sector, region and industry. You can measure how your business performs against a range of staff and service factors – factors that are proven to influence customers. (www.hospitalitybenchmark.com) - Disney Institute: the Academy works closely with the Disney Institute, giving you and your team an opportunity to learn and experience from one of the world’s most respected brands, enhancing leadership and business skills. They will improve your skills and knowledge, facilitating your company to deliver the best customer service. (www.excellencefound-disney.co.uk) - Smiles of Britain: engage your team and create a focus on world class customer service. Create a company page, post and share smiling photographs of your team, giving each individual the recognition they deserve. (www.excellencefound.co.uk/Smiles-Of-Britain/)