Guest Service Agent
Sorry, but this vacancy has now closed |
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Date posted: 09 March 2010 |
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About this role
The Front Office Department is the main connection point between guests and the hotel as well as other Hotel Departments. Check ins/check outs, guest requests, concierge services and promotion of in-house activities are all handled here. It influences a guest’s first impressions of the hotel so everything must always be at it’s very best. Specific responsibilities include:Check the guest arrival reports in advance and liaise daily with Housekeeping on room allocation for VIP guests
Be responsible for special room assignments and suite occupancies
Welcome and check of in VIP guests, escort them to the Executive Lounge and their room
Ensure all VIP room standards are met and amenities are in place before arrival
Be responsible for the Guest Relations Desk in the hotel lobby
Be seen as the main point of contact for VIP guests and ensure hotel departments are fully briefed on their requirements
Maintain the inventory of guest amenities
Keep up to date on all hotel products and services
Project a professional manner with an emphasis on hospitality and guest service
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Employer Details
- Name: Hilton Hotels Corporation
- Industry: Hospitality
- Registered Employees: 7
- Address: International Operations Centre, Maple Court, Central Park, Reeds Crescent, Watford, Herts, UK, WD24 4QQ
- Website www.hilton.co.uk
