Senior Shift Leader
Sorry, but this vacancy has now closed |
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Date posted: 09 March 2010 |
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About this role
The Front Office Department is the main connection point between guests and the hotel as well as other hotel departments. Check ins/check outs, guest requests, concierge services and promotion of in-house activities are all handled here. It influences a guest’s first impressions of the hotel so everything must always be at it’s very best. Specific responsibilities include:Supervise Front Desk operations during your shift to a consistently high standard
Ensure your shift team have an up to date knowledge of hotel products, services and pricing along with any special promotional offers
Advise your shift team of any special events or VIP guests in the hotel that day
Monitor the appearance, standards and performance of Team Members with an emphasis on training and team work
Maximise Sales revenues through up selling and marketing programmes
Deal with guest queries and any complaints promptly and efficiently
Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service
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Employer Details
- Name: Hilton Hotels Corporation
- Industry: Hospitality
- Registered Employees: 7
- Address: International Operations Centre, Maple Court, Central Park, Reeds Crescent, Watford, Herts, UK, WD24 4QQ
- Website www.hilton.co.uk
