Quality Service Manager (QSM)
Sorry, but this vacancy has now closed |
Permanent Full Time, TGI Friday's, £Highly Competitive + excellent benefits per year, London Fulham Date posted: 03 February 2010 |
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About this role
Key Accountabilities
Guests
Ensuring the delivery of Legendary Service to our guests
Ensuring total product availability in their department
Delivering product and service quality in the store
Resolving any guest issues
People
• Keeping own team updated regarding brand and store developments and targets
• Management of own department - ensure team understand the vision, motivate, develop, performance manage, conduct
reviews
• Scheduling/rotas for own department to ensure correct manpower levels (fully parred)
• Gathering and supplying information for disciplinary procedures where necessary
• Communicating shift targets, expectations and plans
• Motivating team and resolving immediate people issues on shift
Financial performance
• Showing understanding of the store business plan, targets and P&L
• Managing allocated controllables/consumables levels and spend within budget
Brand anchors, operational excellence, standards and legal
• Ensuring that own department complies with T.G.I. Friday’s, store and legal requirements, standards and procedures
• Ensuring that shift running complies with T.G.I. Friday’s, store and legal requirements, standards and procedure
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Personal Qualities - Success Differentiators
Results Driven
Focused on results and highly driven to smash targets. Continually reviews own performance and makes changes to do
things better. Self-motivated, energetic and sustains effort in order to achieve exceptional business results.
Engages People
Enthuses others, inspiring a positive attitude to work and arouses a strong desire to succeed among own team and colleagues
by living the brand values. Builds rapport and communicates appropriately with people at all levels. Acts as a role
model in their treatment of guests, employees and managers.
Commercial Acumen
Shows understanding of the business plan, sales and profits. Keen to develop own commercial ability.
To apply, please send your contact details and CV to tgijobs@northgate-is.com or
T.G.I. FRiDAY’S Resourcing, Thorpe Park, 239 Thorpe Road, Peterborough, PE3 6JY. Role Profile
Reports to: General Manager
Responsible for: 20-30 team members
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Overall Job Purpose
To ensure the consistent delivery of high quality product and service in the store.
............................................................................................................................... To apply, please send your contact details and CV to tgijobs@northgate-is.com or Human Resources Manager,
T.G.I. FRiDAY’S Resourcing, Thorpe Park, 239 Thorpe Road, Peterborough, PE3 6JY.
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Employer Details
- Name: TGI Friday's
- Industry: None
- Registered Employees: 32
- Address: 960 Capability Green, Luton, Bedfordshire, UK, LU1 3PE
- Website www.tgifridays.co.uk/
